Online Returns Policy
Dromedaris footwear is exclusively produced in Portugal and sourced with the highest quality and reliability in mind. If for any reason you should encounter a problem with your footwear please contact us immediately. We accept returns for new unworn footwear purchased directly through www.dromedaris.us within 30 days from the date of purchase. Return shipping is to be paid by the customer. Shipping cost is non-refundable for returned footwear. Footwear must be returned in its original box with all original packaging. A restocking fee of $6.00 will be assessed if the original packaging has been damaged or filler items are missing. Once we receive your return, we will notify you via email that we have credited your account. Please allow up to 7-10 business days for your bank to process and post your refund. Refunds are given for new footwear in sellable condition only.
Note: Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn.
For purchases in the Clearance page no returns allowed.
All items purchased on Clearance are final sale and cannot be returned or exchanged for any reason. If we receive a returned Clearance item, the package will be returned to you. No refund will be issued.
Our warehouse does not send out exchanges automatically. Your credit card will be refunded once the warehouse receives and processes your return. You may reorder at any time as these are two separate transactions.
Please contact our customer service team with any questions.
Monday - Friday, 9AM - 5PM Eastern Standard Time (EST)